Microsoft is looking IT Service Operations Associate in Vancouver Canada.

Responsibilities

• Manage daily operational activities, respond to incidents, and support customer requests.
• Manage, maintain, upgrade, and provide support for system infrastructure across a diverse set of Operating Systems, software, & hardware.
• Provide technical support of both hardware and software deployed in the environment
• Diagnose and resolve problems quickly while providing a great customer service experience
• Communicate technical concerns and work with Engineering peers to help solve system and service issues
• Perform end to end systems lifecycle management across a mix of physical, Hyper-V, and Azure based environments
• Maintain security patch, antivirus, and intrusion prevention services to meet corporate mandated compliance levels across the engineering systems
• Develop and refine Standard Operating Procedures and Trouble Shooting Guides to increase efficiency, enhance workflow and improve customer satisfaction of the engineering systems and services
• Partner with Service and Software Engineering peers on improvements and changes to the engineering systems

Qualifications

Minimum Requirements:
 

• Information Technology Associate degree or 2 + years in a related field, e.g. a system administrator type role
• In-depth knowledge and troubleshooting experience with Windows operating systems
• Ability to manage dynamic operational workload
• Excellent communication and cross-discipline collaboration skills
• Flexible and easily adaptable

Experience in these a plus:
 

• PowerShell to perform administrative tasks
• Mac and Linux operating systems
• System Center (Microsoft Endpoint) products such as SCCM or SCOM
• MS SQL or other database languages
• Azure PaaS and IaaS deployments
• Change, incident, problem management, Postmortem and RCA processes