Microsoft is looking IT Service Operations Associate in Vancouver Canada.

Responsibilities

Manage daily operational activities, respond to incidents, and support customer requests.
Manage, maintain, upgrade, and provide support for system infrastructure across a diverse set of Operating Systems, software, & hardware.
Provide technical support of both hardware and software deployed in the environment
Diagnose and resolve problems quickly while providing a great customer service experience
Communicate technical concerns and work with Engineering peers to help solve system and service issues
Perform end to end systems lifecycle management across a mix of physical, Hyper-V, and Azure based environments
Maintain security patch, antivirus, and intrusion prevention services to meet corporate mandated compliance levels across the engineering systems
Develop and refine Standard Operating Procedures and Trouble Shooting Guides to increase efficiency, enhance workflow and improve customer satisfaction of the engineering systems and services
Partner with Service and Software Engineering peers on improvements and changes to the engineering systems

Information Technology Associate degree or 2 + years in a related field, e.g. a system administrator type role
In-depth knowledge and troubleshooting experience with Windows operating systems
Ability to manage dynamic operational workload
Excellent communication and cross-discipline collaboration skills
Flexible and easily adaptable

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