Coforge Ltd. is seeking a skilled ITSM/ITOM Developer to join our dynamic team. This role offers an exciting opportunity to contribute to the optimization and implementation of IT Service Management (ITSM) and IT Operations Management (ITOM) processes. As part of our team, you will play a critical role in ensuring efficient and effective IT service delivery.
Experience. 5.5 - 10 years
Key Responsibilities
- ITSM Implementation. Lead the implementation and configuration of ITSM processes and tools, ensuring alignment with ITIL best practices and organizational goals.
- ITOM Configuration. Configure and manage IT Operations Management tools to monitor and optimize IT infrastructure. Implement automation solutions for routine operational tasks.
- Incident and Problem Management. Oversee incident and problem management processes, ensuring timely resolution and root cause analysis. Implement strategies to minimize the impact of incidents.
- Change Management. Facilitate change management processes, including assessing, planning, and implementing changes. Collaborate with stakeholders to ensure change approvals and communication.
- Service Catalog and Request Fulfillment. Develop and maintain the IT service catalog. Streamline request fulfillment processes to enhance user experience.
- Monitoring and Alerting. Configure and manage monitoring tools for proactive identification of IT issues. Define alerting thresholds and response procedures.
- Continuous Improvement. Identify opportunities for process improvement within ITSM and ITOM. Collaborate with teams to implement enhancements and best practices.
- Documentation. Maintain comprehensive documentation of ITSM and ITOM configurations, processes, and procedures. Create training materials and conduct training sessions as needed.
- Operational Support. Provide support for BMC (Remedy/BMC Atrium Orchestrator/Discover) solutions and related services. Experience with Standard Service Requests Implementation is required.
- Performance Tuning. Tune ARS and ITSM components including Midtier, CMDB, Escalation, Email Engine, and Atrium Integrator.
- Technical Skills. Knowledge of Unix and Windows Operating Systems. Proficiency in scripting languages such as SQL, PERL, BIRT, TCL, Expect, ksh, csh, and Java Scripting.
- Communication. Liaise with OEMs for issue resolution and escalate resources as necessary.
How to Apply
For immediate consideration, please send your CV along with the following details to [email protected].
- Experience
- Notice Period
- Current CTC
- Expected CTC
- Current Location
- Preferred Location
Join us at Coforge Ltd. and take the next step in your career as an ITSM/ITOM Developer!