We are seeking a Lead Associate - Proxy to oversee the administration of industry-leading tools such as SolarWinds, LogicMonitor, ISE, and Tufin within the Genpact environment. This role involves working closely with internal stakeholders to meet their monitoring needs, automating repetitive tasks to enhance operational efficiency, and managing the technical aspects of these tools.
Key Responsibilities
- Technical Expertise. Serve as the Subject Matter Expert (SME) for monitoring tools, ensuring effective coverage and operational sustainability.
- Tool Management. Map infrastructure needs to tool capabilities and ensure that tools are effectively addressing these needs.
- Stakeholder Collaboration. Collaborate with internal and external teams to understand requirements and leverage tools and automation for effective results.
- Issue Resolution. Handle technical issues related to tools and automation, ensuring smooth operations.
- Automation and Efficiency. Identify repetitive tasks and opportunities for automation, implementing solutions to enhance operational efficiency.
- OEM Interaction. Work with Original Equipment Manufacturers (OEMs) to address challenges, find suitable tools or solutions, and represent Genpact technically.
- Strategy Development. Develop strategies to overcome current challenges and ensure tool effectiveness.
Qualifications
Minimum Qualifications
- Bachelor's degree in Engineering/IT
- Certification in SolarWinds or other relevant monitoring tools
Preferred Qualifications
- Hands-on experience with implementing and supporting tools such as SolarWinds, LogicMonitor, ISE, Tufin, etc.
- Proficiency in scripting and relevant tools (Python, Chef, etc.)
- Basic understanding of network fundamentals required for tool implementation and automation
- Knowledge of SQL
- Strong written and oral communication skills
Why Join Us?
Genpact values diversity and inclusion, and we are committed to providing a dynamic work environment that promotes respect, integrity, and innovation. We offer a stimulating workplace where you can grow professionally and contribute to transformative projects.
Genpact is an Equal Opportunity Employer. We do not charge fees or require payment for job applications or participation in our hiring process.