At Atlassian, we offer the flexibility to choose where you work – whether in an office, from home, or a combination of the two. This approach allows Atlassians to have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, as part of being a distributed-first company.
Responsibilities
- Lead the strategic vision and content design outcomes, providing clear direction for our customer experiences across the Ops landscape.
- Apply your systems thinking and ability to understand complex relationships between various products, channels, and features to drive better content design outcomes.
- Utilize your strong skillset in content strategy, content operations, and visual communications to communicate your work for influence and impact.
- Drive design reviews and critiques, serving as the content design craft leader to coach other designers and ensure consistent and cohesive AI experiences.
- Partner with leadership, stakeholders, and cross-functional team members to create a unified content design view of AI capabilities across Atlassian.
- Drive content research to evaluate content patterns and insights into language and approach.
- Lead design projects from creation to execution, ensuring they tie back to customer value delivery and outcomes.
- Identify success metrics to ensure design solutions continue to deliver customer value.
- Collaborate with some of the industry's smartest (and nicest) people, including Engineers, Product Managers, Product Designers, Researchers, Marketing Experts, and Analysts, to advocate for the user experience in our products and ship high-quality work.
Qualifications
- 10+ years of content design experience, particularly in designing complex or enterprise-level software.
- Experience in creating and delivering content strategy across an organization, impacting multiple delivery teams.
- Experience in end-to-end content design outcomes and providing impactful solutions to challenging problems.
- A passion for storytelling and the ability to bring design direction to life with a compelling narrative.
- Experience balancing customer needs with business goals, market viability, and technical feasibility.
- Facilitation and cross-functional collaboration skills, with the ability to integrate the work of multiple teams, solicit and synthesize feedback, and facilitate design discussions that lead to company-wide outcomes and positively influence future delivery roadmaps.
- Experience in design systems, with the ability to identify common content patterns and frameworks to support a wide array of customer use cases.
- Experience measuring success with qualitative and quantitative methods.
- Experience improving processes and methodologies to increase product value, team velocity, and accelerate the adoption of new capabilities.
Our Perks & Benefits
Atlassian offers a variety of perks and benefits to support you, your family, and help you engage with your local community. Our offerings include health coverage, paid volunteer days, wellness resources, and much more.
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet, and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you with the best experience, we can support accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.