.NET Production Support Engineer

Noida, Uttar Pradesh, India
Jul 31, 2024
Jul 31, 2025
Onsite
Full-Time
5 Years
Job Description

We are seeking an experienced .NET Production Support Engineer to join our team in Greater Noida. This role involves providing high-level support for our applications, troubleshooting issues, and ensuring smooth production operations. The ideal candidate will have a strong background in .NET technologies and be proficient in production and application support.

Experience. 5-12 Year

Key Responsibilities

  1. Monitor Support Queues. Manage and acknowledge support tickets via email, ServiceNow, or ITSM.
  2. Bug Fixes & Troubleshooting. Identify and resolve bugs and issues in code. Prioritize and address issues related to the Maestro LDCS application.
  3. Issue Resolution. Provide effective workarounds and fixes for application bugs. Package and distribute updates following established guidelines.
  4. Testing. Conduct unit tests, integration tests, and regression tests to ensure quality and functionality.
  5. User Acceptance Testing (UAT). Offer support for UAT to ensure applications meet user requirements and expectations.

Other Skills

  • Excellent communication skills.
  • Ability to work independently with minimal supervision.
  • Proactive approach to monitoring and resolving issues.
  • Flexible and responsive with a strong ability to meet deadlines.
  • Collaboration skills to liaise with infrastructure teams, UAT teams, support teams, and escalate issues to project managers.
  • Strong customer focus with the ability to take ownership of tasks from start to finish.

Mandatory Skills

  • .NET Framework
  • MVC5
  • C#
  • SQL Server 2016/2019
  • Network Protocols (e.g., TCP/IP)
  • IIS (Internet Information Services)

Good to Have

  • MS Azure Fundamentals
  • Web Services

Application Instructions

If you meet the above qualifications and are interested in this opportunity, please send your CV to [email protected] with the following details.

  • Total Experience
  • Relevant Experience
  • Current CTC
  • Expected CTC
  • Current Location
  • Preferred Location
  • Last Working Day / Notice Period

Immediate joiners will be given preference.