We are seeking a skilled Infrastructure and Network Monitoring Specialist with 3-6 years of experience to join our dynamic team. The ideal candidate will have a strong background in enterprise monitoring tools, ITIL practices, and possess excellent communication skills. This role requires a deep understanding of IT infrastructure, application monitoring, and network systems.
Key Responsibilities
- Infrastructure Monitoring. Utilize enterprise monitoring tools to oversee the health and performance of IT infrastructure components including servers, networks, databases, and applications.
- Network Monitoring. Monitor network devices, traffic, and connectivity to ensure optimal performance and identify potential issues proactively.
- Application Monitoring. Implement monitoring solutions for applications to detect anomalies, performance degradation, and failures.
- Incident Management. Respond to alerts and incidents promptly, following ITIL incident management practices to minimize downtime and impact on operations.
- Analytical Problem Solving. Investigate and troubleshoot complex infrastructure and network issues with a strong analytical approach to identify root causes and implement effective solutions.
- Documentation. Maintain thorough documentation of monitoring processes, procedures, and incident resolutions using tools such as Jira and Confluence.
- Collaboration. Work closely with cross-functional teams including system administrators, developers, and support teams to ensure effective communication and resolution of issues.
Requirements
- 3-6 years of hands-on experience in Infrastructure, Application, and Network monitoring using enterprise tools.
- Proficiency in ITIL framework and experience with incident, problem, and change management processes.
- Solid understanding of enterprise monitoring concepts such as events, alerts, incidents, etc.
- 2-4 years of experience in Linux administration and/or basic Windows administration skills.
- Strong analytical and problem-solving skills with the ability to troubleshoot technical issues efficiently.
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical stakeholders.
- ITIL or similar certifications would be advantageous.
- BS or higher in Computer Science, Engineering, or a related field.
Benefits
- Competitive salary and benefits package.
- Opportunities for professional development and career growth.
- Dynamic and collaborative work environment.
- Exposure to cutting-edge technologies and projects.
If you are a proactive problem-solver with a passion for monitoring and ensuring the reliability of IT systems, we encourage you to apply for this exciting opportunity. Take the next step in your career with us and contribute to our mission.
How to Apply
Please submit your resume and cover letter outlining your qualifications and experience relevant to the role. We look forward to reviewing your application and discussing how you can contribute to our team's success.