Job Title. Technical Support Professional - ECM Software
Job Code. 673865BR
Introduction
At IBM, we view work as more than just a job—it's a calling. Join us in leading the charge in this new era of technology, where we tackle some of the world's most challenging problems. If you're ready to build, design, code, consult, and innovate, let's talk.
Your Role and Responsibilities
As a Technical Support Professional, you will be a key player in resolving issues impacting IBM clients' businesses, enhancing their overall experience. Your responsibilities include leading the problem-resolution process, deploying workarounds or fixes, and leveraging IBM AI and cognitive-based knowledge sources for efficient problem resolution. Collaboration with Development, Services, and Field teams is crucial to delivering technical solutions, and you'll contribute to product quality improvements.
Required Technical and Professional Expertise
Direct Customer Support for ECM Software products, involving troubleshooting, problem determination, incident management, and effective customer communication.
Preferred Technical and Professional Expertise
- QA skills. Selenium, UI Automation, Manual testing, Automation QA in Java, Spring, Struts, and web services.
- Manual and API testing proficiency.
- Programming languages: C/C++, .Net, C#, ASP.net, SQL server, SharePoint, Java, Spring, Struts, web services.
- Experience in Release Management.
- Manual testing expertise.
About Business Unit
IBM’s Cloud and Cognitive software business is dedicated to bringing the power of IBM’s Cloud and Watson/AI technologies to life for clients worldwide. Our comprehensive approach spans development, security, and operations, offering complete software solutions for various business and IT needs.
COVID-19 Vaccination Requirement
This job requires full COVID-19 vaccination before your start date. Proof of vaccination status will be necessary. Accommodations may be considered on a case-by-case basis for medical or religious reasons.
Your Life @ IBM
Being an IBMer means continuous learning, experimentation, and collaboration in an environment where everyone can thrive. Grow your career, be courageous, and contribute to a team-focused approach that drives exceptional outcomes for our customers.
About IBM
IBM has been restlessly reinventing since 1911, focusing on improving business, society, and the human condition. As a technology and consulting giant, we're pioneers in AI, quantum computing, and blockchain. Join us on our journey to be a responsible technology innovator and a force for good in the world.
Location Statement
Apply to roles that match your experience and expertise. For the best candidate experience, we recommend applying to not more than three roles in a year.
Being You @ IBM
IBM is an equal opportunity employer committed to creating a diverse and inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with fair employment practices regarding citizenship and immigration status. Join us and be a part of shaping the future through responsible technology innovation.