As a Seller Support Associate at ADCI - HYD 15 SEZ - E55, your role is pivotal in ensuring every interaction with Amazon sellers is seamless and productive. Your commitment to proactive problem-solving and exceptional support will define the seller experience and contribute to the success of our platform. 

what you'll be doing

1. End-to-End Ownership. Demonstrate full ownership of seller interactions, ensuring that each query is addressed comprehensively and efficiently.

2. Clear Communication. Communicate effectively, both in writing and orally, maintaining a professional demeanor while resolving issues promptly.

3. Positive Representation. Uphold the company's positive image by managing sensitive issues tactfully and portraying Amazon in a favorable light at all times.

4. Time Management. Exhibit excellent time-management skills, working independently while adhering to departmental resources, policies, and procedures.

5. Team Collaboration. Foster a positive team environment, assisting colleagues with challenging contacts and contributing to a cohesive work atmosphere.

6. Performance Metrics. Maintain acceptable performance metrics, including quality, productivity, first contact resolution, and attendance.

7. Problem Solving and Data Interpretation. Actively seek solutions through logical reasoning and data interpretation, identifying trends and suggesting improvements where necessary.

8. Interdepartmental Collaboration. Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams to resolve seller issues effectively.

Key Responsibilities

• Respond to seller queries via phone, chat, and email promptly and professionally.
• Handle queries from sellers across different time zones, ensuring global coverage.
• Adhere to guidelines while handling contacts to ensure a consistent and positive seller experience.

A Day in the Life

• Ensure all tools and resources are operational before engaging with sellers.
• Follow guidelines meticulously while responding to seller queries.
• Highlight any emerging issues through appropriate channels for resolution.

Basic Qualifications

• 1+ years of customer service experience, with a focus on driving process improvements.
• Fluent in spoken, written, and reading English.
• Proficiency in Microsoft Office products, especially Excel.
• Willingness to work flexible schedules, including weekends, nights, and holidays.

Preferred Qualifications

• Passion for delivering a positive seller experience, driving customer satisfaction and loyalty.

Join us in shaping the future of e-commerce and making a difference in the lives of our sellers worldwide.