We are currently seeking a highly skilled and motivated individual to join our Research & Analytics IT Production Management Support team based in the Middle East. The ideal candidate will bring a strong technical background with 5-7 years of experience in production support, coupled with ITIL certification. This role is pivotal in maintaining the stability of our production environment, ensuring seamless operations through effective incident, problem, and change management processes.
Responsibilities
- Proactively maintain stability in the production environment by effectively managing incidents, problems, and changes.
- Identify and resolve incidents promptly using exceptional problem-solving skills to minimize disruption to operations.
- Continuously enhance existing processes and workflows to optimize efficiency and productivity.
- Work seamlessly within an agile environment, contributing to product and solution delivery for business users.
- Actively participate in sprints and contribute to Continuous Integration/Continuous Deployment (CI/CD) practices.
- Effectively communicate with team members, stakeholders, and end-users to foster collaboration and ensure clear understanding.
- Uphold knowledge management practices to facilitate knowledge capture, sharing, and retention within the team.
Skills Required
Must Have
- 5+ years hands-on experience in production support, with a proven track record of managing complex environments.
- ITIL certification demonstrating proficiency in incident, problem, and change management processes.
- Familiarity with financial markets, related data, and applications, providing context for industry-specific challenges.
- Bachelor's degree in computer science or related technical discipline, providing a solid foundation in technical concepts.
- Excellent problem-solving skills with a proactive approach to incident resolution and issue identification.
- Technical proficiency with ETL/ELT processes for data transformation.
- Proficiency in PySpark for distributed data processing and analytics.
- Advanced expertise in SQL for data querying and manipulation.
- Proficiency in Python for debugging data transformation issues and scripting automation.
- Comprehensive understanding of REST API for seamless system integration.
- Experience managing SaaS platforms and interactions with IaaS.
- Hands-on experience with big data platforms such as Palantir Foundry, Databricks, Azure Synapse, Azure Data Factory.
- Proficiency in batch management using scheduling tools like Control-M, ActiveBatch, Autosys.
- Expertise in workflow automation applications such as KNIME Analytics, PowerAutomate, Alteryx, Informatica.
- Experience with BI platforms like MicroStrategy, PowerBI, QlikView, Tableau.
- Strong background in agile environments, participating in sprints and adhering to CI/CD practices.
- Effective communication skills, both written and verbal, for collaboration and conveying ideas.
Nice to Have. Certification in Azure Fundamentals, Azure Administrator, Azure DevOps, showcasing proficiency in Cloud technologies.
Other
- Languages. Fluent in English (C1 Advanced).
- Seniority Level. Senior.