The Learning Technology team at Visa is looking for a Senior Systems Engineer to support our suite of Learning products. As a critical member of our Value-Added Services Product Development team, you will be responsible for infrastructure planning, production operations, and engineering strategies, with a strong focus on resiliency, scalability, and operational excellence. Based in Bangalore, you will drive deployments and maintain the infrastructure for Visa's learning platforms, ensuring the highest standards of uptime and user experience.
Key Responsibilities
- Oversee end-to-end infrastructure planning, deployment, and provisioning across production and non-production environments using CI/CD and DevOps methodologies.
- Lead change management, operational processes, and maintenance activities for our learning platforms.
- Ensure compliance with Visa’s standards in Operational Excellence, focusing on availability, agility, automation, monitoring, and resiliency.
- Develop and automate operational processes, including creating detailed runbooks for efficiency.
- Collaborate with the product delivery team to ensure solutions are designed for seamless post-launch support.
- Implement and monitor Visa’s security, infrastructure, and change management controls.
- Drive incident resolution, serving as the first point of contact for P1/P2 incidents.
- Track and report on key performance indicators (KPIs), including metrics on team performance, ticket resolution, and adherence to service-level agreements (SLAs).
- Mentor junior team members on operational best practices and contribute to building operations-friendly products.
- Research and implement industry best practices for infrastructure and operational excellence.
Required Skills & Qualifications
Basic Qualifications
- Bachelor’s degree and 3+ years of relevant experience, or an advanced degree with 2+ years of relevant experience.
Preferred Qualifications
- 7+ years of experience with a bachelor’s degree, or 4+ years of relevant experience with an advanced degree.
- Hands-on experience deploying and managing N-Tier enterprise applications with third-party vendor integrations.
- Strong understanding of disaster recovery methodologies for enterprise products.
- Expertise in Windows, Unix, middleware, and database technologies, alongside modern cloud-native solutions.
- Prior experience with proxies, load balancers, DNS, NAT, SSL/TLS, and API integrations.
- Knowledge of Identity Access Management (IAM) solutions and high-priority incident management.
- Familiarity with best-in-class security protocols and infrastructure management.
- Strong scripting skills in Python and WLST, with hands-on experience managing non-production and production environments.
- Ability to influence product design decisions to ensure they are operationally friendly.
- A deep understanding of non-functional requirements like scalability and availability, and their impact on overall solutions.
- Proven experience working with cross-functional teams to plan, provision, secure, and operate complex deployments.
- Familiarity with tools like Single Sign-On (SSO), JDK/JRE distributions, and automation technologies.
- A passion for product uptime, operational efficiency, and process automation.
- Excellent communication skills, both verbal and written.
- Prior experience in an operations lead role is highly preferred.
Why Join Visa?
At Visa, we foster a culture of innovation and operational excellence. As part of the Learning Technology team, you will be at the forefront of creating and maintaining products that directly impact the professional growth of Visa’s employees and clients. We offer a dynamic environment where you can hone your technical skills, collaborate with talented teams, and contribute to shaping the future of digital learning.
Equal Opportunity Employer
Visa is an Equal Employment Opportunity Employer. Qualified applicants will be considered for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa complies with local laws regarding employment and criminal histories.