As a Technical Product Consultant at Adobe, you will play a critical role in delivering exceptional technical support to our Digital Marketing customers. You will tackle complex technical issues, educate customers, and contribute to product improvement. This role requires a combination of deep technical expertise, effective problem-solving skills, and a dedication to customer satisfaction.
Key Responsibilities
- Provide technical support via telephone and email, logging all interactions accurately.
- Validate and report product bug reports with precision.
- Educate customers on the effective use of Adobe Digital Marketing products.
- Assist in testing new and enhanced products.
- Manage projects expertly, adhering to timelines and ensuring high-quality outcomes.
- Fully own and resolve support cases, contributing to the success of global teams.
- Identify trends and potential issues, communicating effectively with relevant parties.
- Support scalable and sustainable software solutions for Adobe’s largest customers.
- Maintain accurate and comprehensive product documentation.
- Treat each support case as an opportunity to delight customers, despite external factors.
- Participate in weekend or holiday coverage as part of a team rotation.
- Contribute to special projects and other duties as assigned.
Deep Technical Competence Required
- Extensive knowledge of HTML, JavaScript, Perl, Web 2.0, and web services.
- Understanding of Internet/Digital Marketing concepts, including Mobile, DTM, and Tag Management.
- Experience with SQL, database management, data insertion, and reporting APIs (SOAP, REST, PHP).
- Familiarity with Mobile and Video programming solutions and Tag Management tools.
- Experience with Adobe solutions like Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics and optimization tools.
- Demonstrated ability to diagnose and resolve complex analytic implementation issues.
- Practical knowledge of JQuery, Angular JS, or other JavaScript frameworks.
- Working knowledge of APIs (Application Programming Interfaces).
- Ability to analyze business problems using statistical methods on large datasets.
- Experience leading multi-platform Adobe solutions as a product owner, technical client service lead, or solution consultant.
- Adobe Experience Cloud tool certification (Adobe Campaign, Adobe Experience Platform, Adobe Target, Adobe Analytics) is desirable.
- General familiarity with technologies such as Google, Tealium, Salesforce, and Pega.
- Some experience in digital marketing, CRO, digital analytics, decision-making, campaign planning, and UX.
Equal Opportunity Employer
Adobe is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based on gender, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status, or any other applicable characteristics protected by law.
Accessibility
Adobe aims to make Adobe.com accessible to all users. If you require accommodation to navigate our website or complete the application process due to a disability or special need, please email [email protected] or call (408) 536-3015.