Are you a natural problem-solver with a passion for creating clear, concise, and engaging technical content? Do you enjoy working in a collaborative environment where your creativity and technical expertise can shine? If so, we have the perfect opportunity for you!
As a Technical Writer at Epsilon, you will play a crucial role in shaping user-friendly documentation that enhances the customer experience. You'll be working with a dynamic team of engineers, product managers, and designers to create high-quality content that simplifies complex concepts, reduces onboarding time, and empowers users to navigate our cutting-edge products with ease.
Key Responsibilities
Technical Documentation
- Collaborate closely with cross-functional teams to develop comprehensive, easy-to-understand product documentation, reducing reliance on customer support and accelerating user adoption.
- Create and maintain a variety of technical content, including API guides, user manuals, integration documentation, and troubleshooting guides.
- Ensure documentation is user-friendly and caters to a diverse audience, including technical and non-technical users.
- Conduct thorough quality checks to maintain accuracy, completeness, and clarity of all published materials.
- Continuously seek feedback to refine and improve documentation, keeping pace with evolving technology and best practices.
- Translate complex technical information into clear, concise, and engaging content that enhances user understanding.
Technical Expertise
- Troubleshoot integration challenges and document solutions to improve user experience and product adoption.
- Conduct hands-on testing of product features, including UI elements, backend systems, and APIs, to enhance the accuracy of documentation.
- Utilize developer tools and debugging techniques to verify the reliability of documented features.
Required Skills & Qualifications
Technical Writing Experience
- 5+ years of experience in technical writing, specifically documenting SaaS, cloud-based, or enterprise client software solutions.
- Proficiency with documentation tools such as Wiki, Confluence, and Microsoft Word.
- Familiarity with Agile methodologies and working within Agile product development environments.
- Experience using tools like FrameMaker, RoboHelp, and SnagIt (preferred but not mandatory).
- Basic understanding of HTML, scripting/programming languages, and cloud platforms (AWS, Azure, GCP) (desired but not required).
- Knowledge of RDBMS, SQL, and NoSQL databases is a plus.
- Hands-on experience with product testing and UI behavior documentation.
- Exposure to campaign management tools is highly preferred.
Education & Certifications
- Bachelor’s degree in Computer Science, Engineering, English, Communications, or a related technical field.
- Enrollment in a relevant degree program will also be considered.
- Technical writing certifications are a plus but not required.
Our Core Values
- Act with Integrity. We believe in transparency and have the courage to do the right thing.
- Work Together to Win Together. Collaboration is the key to unlocking our full potential.
- Innovate with Purpose. We drive meaningful change through big ideas and bold actions.
- Respect All Voices. We embrace diversity and foster a culture of connection and belonging.
- Empower with Accountability. We trust our team members to take ownership and deliver impactful results.
Why Join Us?
- A People-Centric Environment. We prioritize your well-being, career growth, and work-life balance.
- Continuous Learning & Development. We offer professional development opportunities to help you expand your skills.
- Diversity & Inclusion. We celebrate unique perspectives and strive to create an inclusive workplace for all.
- Competitive Benefits. Enjoy comprehensive health coverage, wellness programs, and more.
About Epsilon
Epsilon is a global leader in data-driven marketing, technology, and services, providing some of the world's largest brands with the tools they need to engage consumers effectively. Our suite of digital media, messaging, and loyalty solutions bridges the gap between marketing and advertising, ensuring seamless customer experiences across all touchpoints.
We process 400+ billion consumer actions daily using cutting-edge AI and hold multiple patents in real-time modeling and privacy advancements. Our work has earned us consistent recognition from Forrester, Adweek, and the MRC.
With a global presence of 9,000+ employees, we are committed to innovation, diversity, and creating a work environment that fosters personal and professional growth.
Equal Opportunity Employer
Epsilon is an Equal Opportunity Employer, committed to diversity, inclusion, and equal employment opportunities. We welcome applicants from all backgrounds, including but not limited to women, people of color, LGBTQ individuals, individuals with disabilities, and underrepresented groups.
If you're ready to make an impact as part of a forward-thinking team, we'd love to hear from you! Apply today and be a part of our journey toward innovation and excellence.