We are looking for an experienced and dynamic ServiceNow Developer to join our team in Greater Noida. This role demands a passionate professional with a strong technical foundation in the ServiceNow platform, specifically in IT Asset Management (ITAM) and Software Asset Management (SAM/SAMPro). If you are someone who thrives in a collaborative environment and enjoys solving complex business problems through technology, this opportunity is for you.
As a ServiceNow Developer, you will be responsible for designing, developing, configuring, and maintaining solutions on the ServiceNow platform that support business processes around ITAM and software licensing. You’ll be working closely with cross-functional teams, including business analysts, system administrators, and end users, to deliver high-impact solutions that drive operational efficiency, compliance, and value across the organization.
Key Responsibilities
Requirement Gathering & Analysis
- Engage with stakeholders, business analysts, and end-users to understand business needs and translate them into functional and technical specifications.
- Participate in requirement analysis sessions to ensure a deep understanding of business goals related to ITAM and software compliance.
Design & Development
- Design and build scalable and sustainable ServiceNow solutions aligned with ITAM/SAM best practices.
- Customize and configure modules such as Asset Management, Software Asset Management (SAMPro), Procurement, Contract Management, and Configuration Management (CMDB).
- Develop business rules, client scripts, UI policies, workflows, data policies, and UI actions to support robust and user-friendly applications.
Implementation of SAM & Discovery
- Configure and maintain ServiceNow Discovery to ensure accurate and up-to-date asset information.
- Implement SAMPro functionalities to support software license tracking, optimization, and compliance monitoring.
- Establish workflows and integrations to automate the procurement, deployment, and retirement of hardware and software assets.
System Integration
- Integrate ServiceNow ITAM solutions with third-party tools and systems such as procurement platforms, help desk solutions, and existing CMDBs.
- Build and maintain integrations using REST/SOAP APIs, MID servers, and other ServiceNow integration frameworks.
Testing & Quality Assurance
- Conduct thorough unit and system testing to ensure reliability and performance of ServiceNow applications.
- Participate in user acceptance testing (UAT) and assist QA teams with test planning and execution.
Support & Maintenance
- Provide ongoing support for deployed solutions, addressing bugs, performance issues, and enhancement requests.
- Monitor scheduled jobs and logs to proactively identify and resolve issues before they impact users.
Documentation
- Maintain comprehensive documentation of configurations, customizations, workflows, and architecture decisions.
- Create user guides and training materials to facilitate smooth adoption by end users and support teams.
Training & Collaboration
- Collaborate closely with project managers, technical architects, and business stakeholders throughout the development lifecycle.
- Provide training sessions and support to internal teams and end users, ensuring a strong understanding of the platform's capabilities and usage.
Continuous Improvement
- Stay informed on the latest ServiceNow features, industry trends, and ITAM best practices.
- Continuously look for ways to improve current processes and drive innovation using the ServiceNow platform.
Required Qualifications & Skills
- Bachelor's degree in Computer Science, Information Technology, or a related technical field.
- 5+ years of hands-on experience as a ServiceNow Developer, with a strong focus on IT Asset Management and Software Licensing.
- Solid understanding of ITAM lifecycle processes—discovery, procurement, license management, asset tracking, and retirement.
- Proven experience configuring and supporting SAMPro, Discovery, CMDB, and Procurement modules within ServiceNow.
- Expertise in JavaScript, along with a solid grasp of HTML, CSS, and general web technologies.
- Strong experience with ServiceNow Studio, Flow Designer, Script Includes, ACLs, and MID server configurations.
- Familiarity with ServiceNow integration tools, including REST and SOAP APIs.
- Experience working in Agile/Scrum environments and following SDLC best practices.
- Excellent problem-solving skills, communication skills, and attention to detail.
- Ability to work independently and as part of a team in a dynamic and fast-paced environment.
Preferred Qualifications
- ServiceNow Certified System Administrator or Implementation Specialist (especially in ITAM or SAM).
- Experience in ServiceNow Performance Analytics and Reporting.
- Prior exposure to CMDB normalization and asset data reconciliation.
- Knowledge of ITIL concepts and framework.
Why Join Us?
- Opportunity to work on cutting-edge ServiceNow implementations across a variety of industries.
- A collaborative, forward-thinking environment where innovation is encouraged.
- Access to training and certifications to grow your skills and career.
- A supportive team culture with ample opportunities to learn, contribute, and make a tangible impact.
If you are a motivated ServiceNow professional looking to drive transformation and value through innovative solutions in IT Asset Management, we’d love to hear from you.
Apply now and be part of our growing digital journey!