We are seeking an experienced ServiceNow ITOM Specialist to join our team. The ideal candidate will have a strong background in ServiceNow implementations and enhancements, with hands-on experience in the IT Operations Management (ITOM) module. You will be responsible for implementing and optimizing CMDB, Discovery, Service Mapping, and Event Management solutions. Your expertise will play a key role in ensuring efficient IT operations through effective configuration, scripting, and integration.
Key Responsibilities
- ServiceNow ITOM Module. Implement and enhance ServiceNow ITOM solutions, including CMDB, Discovery, Service Mapping, and Event Management.
- Custom Solutions Development. Develop and modify custom patterns, troubleshoot issues, and create solutions for use cases using PowerShell, Shell scripting, and JavaScript.
- Event Management. Configure event rules, alert rules, and sub-flows, and handle assignment rules and RegEx for effective event management.
- Third-Party Integrations. Manage and support integrations with third-party applications and services.
- CI Binding & Correlation. Understand and apply CI binding and correlation logic within ServiceNow.
- AIOps Solutions. Propose and implement solutions in the AIOps area, addressing complex client requirements.
- Agile & SCRUM. Work within Agile and SCRUM frameworks to ensure timely delivery and continuous improvement.
Primary Skills
- ServiceNow ITOM Module. In-depth knowledge and hands-on experience with ServiceNow ITOM.
- Third-Party Integrations. Experience with integrating ServiceNow with various third-party applications.
- CMDB/Discovery/Service Mapping/Event Management. Expertise in implementing and optimizing these ServiceNow modules.
- Certifications. ServiceNow Certified System Administrator and CIS – Event Management.
Secondary Skills
- CI Binding & Correlation Logic. Understanding of CI binding and correlation logic within ServiceNow.
- Client Solutions. Experience handling complex client scenarios and proposing solutions in the AIOps domain.
- Agile & SCRUM. Familiarity with Agile methodologies and SCRUM practices.
Qualifications
- Proven experience in ServiceNow ITOM implementations and enhancements.
- Proficient in PowerShell/Shell scripting and JavaScript.
- Demonstrated experience with ServiceNow CMDB, Discovery, Service Mapping, and Event Management.
- Strong understanding of third-party integrations and custom solution development.
If you are passionate about leveraging ServiceNow to drive IT operational excellence and have a track record of successful implementations and enhancements, we invite you to apply for this exciting opportunity.