As a Seller Support Associate, you will play a pivotal role as the primary liaison between Amazon and our valued business partners. Your responsibilities will include providing timely and accurate operational support to merchants selling on the Amazon platform. Your commitment to customer satisfaction will be paramount as you address system issues, drive process improvements, and contribute to a collaborative team environment. Embracing flexibility and adhering to service level agreements for phone and email cases are essential components of this role.
Job ID. A2515068
Basic Qualifications
- 1+ years of customer service experience
- 1+ years of driving process improvements experience
- Proficiency in English (spoken, written, and reading)
- Familiarity with Microsoft Office products, including Excel
- Ability to work a flexible schedule, including weekends, nights, and holidays
Preferred Qualifications
- Education. Any Graduation (excluding BE, BTech, and MBA Freshers)
- Bilingual proficiency in English and Hindi
- Previous experience in a customer service environment preferred
- Technical savvy, especially with computers and the internet
- Strong prioritization and time management skills
- Enthusiasm, self-motivation, and adaptability to change
Join us at ADCI - West Bengal and be part of a dynamic team dedicated to excellence in customer support and continuous improvement. Apply now and unleash your potential with Amazon!