As a Seller Support Associate at ADCI - West Bengal, you will be at the forefront of our interaction with business partners, serving as the primary liaison between Amazon and our valued merchants. Your role will be pivotal in ensuring timely and accurate operational assistance to merchants leveraging the Amazon platform for their business endeavors. The impact of your work will be immediately felt by Amazon's customers, emphasizing the paramount importance of a strong customer-centric approach.
Key Responsibilities
- Provide comprehensive operational support to merchants, addressing their queries and concerns promptly and accurately.
- Proactively identify and resolve chronic system issues to enhance the overall merchant experience on the platform.
- Contribute to process improvements to streamline operations and optimize efficiency.
- Develop and maintain internal documentation to facilitate knowledge sharing and team collaboration.
- Collaborate effectively within a team environment, ensuring adherence to service level agreements across phone, chat, and email channels.
Basic Qualifications
- Proficiency in spoken, written, and reading English is essential.
- Ability to work flexibly, including weekends, nights, and holidays, to accommodate the dynamic needs of the role.
Preferred Qualifications
- Graduate degree preferred.
Location
Join us at ADCI - West Bengal and be part of a dynamic team dedicated to delivering exceptional support to our valued merchants on the Amazon platform. Your contributions will play a vital role in shaping the success of Amazon's business ecosystem. Apply now and embark on a rewarding journey with us!