Amazon is looking Team Manager in Chennai, Tamilnadu.
Job responsibilities
Manages team size of 20 to 25 ML Data Associates.
- Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area.
- Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.
- Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals
- Uses data to set/revisit operational goals and manage activities
- Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
- Presents data in business meetings/reviews
- Design and implement process improvement projects that impact team level performance. Participates in new workflow roll out projects teams.
- Coaches direct reports on demonstrating leadership principles in their role.
- Assigns appropriate challenging work to employees to develop & prepare them for larger roles.
- Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.
- Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.
- Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.
- Holds team members accountable for performance based on metrics and adherence to rules and guidelines.
BASIC QUALIFICATIONS
BE, BSC candidates, B tech - Mtech, Msc , IT, ECE, ELECTRICAL ELECTRONIC ENGIEERING
- Comes with an industry experience of 5 to 7 years with at-least 1 to 2 years in team lead/people management role.
- A graduate in any field of study. Quantitative fields such as science and engineering preferred but not mandatory
- Good familiarity with the Windows desktop environment and use of Word, Excel, IE, Firefox etc. are required
- Excellent verbal and written communication skills
PREFERRED QUALIFICATIONS
- Strong attention to detail and organizational skills
- Good project management skills
- Strong judgment and instincts and able to prioritize in complex, fast-paced environment
- Strong people management skills and ability to lead by example
- Ability to adapt to dynamic project requirements
- High level of energy and proactive nature. A sense of ownership and drive and a willingness to accept the challenge of daily deadlines is essential