Salesforce is seeking an experienced editor to join our global Content Experience (CX) team in India. In this role, you will help shape and refine customer-facing content, ensuring that it’s clear, engaging, and relevant to users. You’ll work closely with writers and other team members to translate complex technical concepts into accessible, user-friendly content that drives product adoption and enhances customer success. This is a unique opportunity for someone passionate about editing and mentoring others to thrive in a dynamic, fast-paced environment.
Key Responsibilities
- Edit Customer-Facing Content. You’ll refine user interface text, help articles, in-app user assistance, release notes, and videos, ensuring that content is concise, simplified, and customer-focused.
- Training and Coaching. Provide ongoing training for writers on Salesforce’s style guidelines and writing principles. Help them refine content to ensure it aligns with Salesforce’s brand voice, tone, and style.
- Content Structuring. Support the team in organizing content effectively, making complex ideas easier to understand, and improving content presentation.
- Maintain Content Quality. Oversee the editorial queue and workflow, ensuring deadlines and quality standards are met while upholding Salesforce’s editorial standards.
- Collaborate with Writers. Work with new and experienced writers to shape content, providing feedback to improve accuracy, relevance, and engagement.
Required Skills
- Experience. Minimum 7 years of professional editing experience, especially in technical content.
- Editing Skills. Expertise in editing help topics, release notes, and user-facing content, with a focus on simplifying complex technical information.
- Content Management Systems. Experience working with CMS and XML authoring tools.
- Feedback and Coaching. Proficient in giving and receiving editorial feedback and coaching writers to improve content quality.
- Attention to Detail. Ability to ensure all content meets Salesforce’s style guidelines, including US-English syntax, grammar, and spelling.
- Visual Content Evaluation. Ability to evaluate technical content in the context of graphics and video.
Desired Skills
- Salesforce/CRM Experience. Familiarity with Salesforce or other CRM products is a plus.
- DITA and XML Authoring. Experience with content structuring in DITA and authoring in XML using Oxygen or other XML editors.
- AI Tools. Familiarity with AI-driven writing and editing tools is a bonus.
About Salesforce Equality & Benefits
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