As a Technical Support Engineer in the Customer Service & Support (CSS) organization, you'll play a pivotal role in solving technical challenges, building trust, and driving customer success.
Key Responsibilities
- Response & Resolution. Own, investigate, and resolve customer technical issues using advanced troubleshooting tools and practices while collaborating across teams.
- Readiness. Lead or participate in community-building initiatives, sharing knowledge, and enhancing technical and professional skills through training.
- Product Improvement. Identify product defects and escalate them to contribute to Microsoft’s product enhancements.
What We’re Looking For
Basic Qualifications
- Bachelor’s degree in Computer Science, IT, or a related field OR 3+ years of technical support or IT experience.
- Fluency in English (reading, writing, and speaking).
Preferred Experience
- 2+ years of customer-facing technical support experience.
- Hands-on experience with Azure technical support and technologies such as.
- Identity and Access Management. Active Directory, ADFS, SSO configuration, Azure Identity Protection, Azure MFA, O365 Identity.
- Enterprise Environments. Supporting large, distributed setups with 1,000+ users.
Desired Technical Expertise
- Windows System Administration. Expertise in Certificates, PKI, DNS, and virtualization.
- Active Directory Services. ADS, Group Policies, FSMO Roles, DNS Zones, and Replications.
- Cloud Technologies. Azure Identity Management, ADFS, and Exchange Online.
- Scripting and Automation. PowerShell scripting for automation and troubleshooting.
- Knowledge of PKI, authentication protocols, load balancing, CDN, VPN technologies.
- Familiarity with AADConnect, O365, and Exchange Online.
- Azure 533 certification (preferred).
Additional Qualifications
- 3+ years of experience administering Windows Servers (2008, 2012).
- Strong troubleshooting and problem-solving skills in Active Directory, Windows Networking, PKI, and replication.
- Excellent communication skills, including technical writing.
- Other certifications (e.g., Cisco, Unix, Security) are a plus.
What We Offer
- Career Growth. Develop technical proficiency and problem-solving skills in a collaborative environment.
- Impact. Contribute to product improvements and empower customers to achieve their business outcomes.
- Flexibility. Work remotely in a role that supports your work-life balance.
Why Join Us?
At Microsoft, our mission is to empower every person and organization on the planet to achieve more. We foster a culture of growth, innovation, and inclusivity, where respect, integrity, and accountability guide us in creating an environment where everyone thrives.
Important Information
This role requires a Microsoft Cloud Background Check, which must be completed upon hire and every two years thereafter. Microsoft is an equal-opportunity employer, and we celebrate diversity, inclusion, and fairness.
If you need accommodations during the application process due to a disability, please refer to our Accommodations Guide for support.