Are you ready to take your career to the next level in a role that blends technical expertise with dynamic problem-solving? We are looking for a highly motivated TechOps Engineer to join our Global Technology Products (GTP) team. In this role, you will play a crucial part in ensuring the smooth operation and performance of our services, providing top-notch technical support, and driving innovations to optimize efficiency. If you thrive in a fast-paced environment and are passionate about technology and excellence, we want to hear from you.
Experience. 5+ years
What You’ll Be Doing
- Operations Management. Provide comprehensive support for our suite of services by monitoring performance, troubleshooting issues, and implementing solutions to minimize downtime and enhance performance.
- Incident Management. Respond to incidents with urgency, perform thorough root cause analyses, and implement corrective actions to prevent future issues. Prioritize and escalate critical issues as needed to meet service level agreements (SLAs).
- Change Management. Collaborate with release managers to ensure smooth deployments. Conduct post-deployment reviews to capture insights and improve future processes.
- Performance Monitoring. Track service performance metrics, analyze trends, and identify areas for optimization. Implement measures to boost system reliability, scalability, and efficiency.
- Cross-Functional Collaboration. Work closely with development, infrastructure, and quality assurance teams to ensure seamless application integration and alignment with business goals.
What We Offer
- Dynamic Work Environment. Experience a challenging and fast-paced atmosphere where your insights and contributions are valued.
- Career Growth. Enjoy opportunities for professional advancement within the broader GTP function.
- Innovative Culture. Engage in a collaborative and inclusive culture that emphasizes creativity, initiative, and continuous learning.
- Modern Work Setup. Benefit from a hybrid work model and a rotational shift schedule with no night shifts.
Ideal Candidate
- Proven experience in operations with a strong technical background.
- Ability to manage incidents efficiently and perform root cause analysis.
- Experience in change management and performance monitoring.
- Excellent collaboration skills and the ability to work effectively with cross-functional teams.
- A proactive mindset with a passion for technology and a drive for continuous improvement.
If you’re ready to make a significant impact and advance your career in a forward-thinking environment, apply now and be a part of our innovative team!