The role of a Trainer is to develop individuals' competency and skill sets so that they can effectively perform in the workplace. Trainers communicate training expectations in a clear and professional manner.
Roles And Responsibilities
- Participate in Knowledge Acquisition (KA) and Knowledge Transfer (KT) activities, ensuring processes knowledge is documented and transferred to the operations team.
- Deliver Generic Domain Specific Modules and upskill resources on process.
- Structure Onboarding Training requirements, including Pre-Process and Customer Visits.
- Ensure all new employees follow the defined learning path for their respective roles.
- Deliver pre-process and process training for new employees.
- Support new hires during On-the-Job Training (OJT) and GO-live.
- Provide refresher and remedial training for existing employees.
- Ensure compliance with regulatory requirements.
- Maintain trainee data and generate training reports.
- Support administrative tasks such as trainee roster and scheduling.
- Create/Customize training content for delivery.
- Provide feedback and coaching to analysts.
- Take ownership for improvement in analysts' performance.
- Analyze training needs for employees.
- Responsible for account-level Training metrics.
- Adhere to training standardization guidelines defined by the BU Training Function.
- Work with operations to bridge gaps during training.
Certifications and Assessments
- Standard Trainer Assessment & Domain Certification
- B2 - Domain Process Training Certification
Education. Graduate
Must-Have
- Hands-on system & applications expertise
- Fluent English language skills
- Excellent Communication and Presentation Skills
- Good Customer interaction skills
- PC literate with good system navigation skills
- Good Data input skills
- MS Office (Excel, Word, Outlook) skills - Basic
- Task Management & Organization skills
- Problem-solving skills
- Professional experience in an Industry environment
- Ability to engage with the client and lead workshops
- Excellent Facilitation and influencing skills
Good to have
- Advanced Research Skills
- Content Design & Development Skills
- Experience in handling Learning Management System (LMS) activities
Experience
Must-Have
- Deep Knowledge of the Business
- Ability to Measure and Assess Staff Training Needs
- Strong Communication and Interpersonal skills
- Passion for Continuous Learning
- Innovative Thinking
- Embrace Efficiency
Good to have
- Prior experience in a similar role
Behavioral Skills And Attributes
- Assertive Communication
- Conflict Resolution Mindset
- Able to balance work and life
- Good Time Management
- Self-improvement Mindset
- Good Stress Management/Resilience
- Patience
Additional Note
- Experience in managing an Employee Helpdesk (HWS) is beneficial.