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Configure SLA’s and KPI’s in Microsoft Dynamics 365 Service3/31/2024 3:51:46 AM. In this article, we will configure SLAs and KPIs in Microsoft Dynamics 365 Service involves setting up service level agreements to define response times and resolution targets, along with key performa
Enable Entities for Service-Level Agreements in Dynamics 3653/27/2024 4:15:11 AM. Enable entities for service-level agreements in Dynamic 365. Enable service-level agreements (SLAs) for entities in Power Apps or Dynamics 365 Customer Engagement (on-premises) by following these step

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