How to Configure a "DoNotReply" Email Using a Shared Mailbox in Dynamics 365 CE

This is a quite common requirement in Dynamics 365 CE to send emails from a common email like donotreply or no reply or any other common name to all the users from Dynamics 365 CE.

So, we can use Shared Mailboxes for this purpose. This shared mailbox is a type of user mailbox that doesn’t have its own username and password and does not require any extra license as well.

This article will explain step by step, how to create a Shared Mailbox in the Microsoft 365 admin center configure a Queue in Dynamics, and send emails using it.

Pre-requisites

1. You must have a Global Administrator or Exchange Administrator on Microsoft 365 Admin Center.
2. You must have a System Administrator on Microsoft Dynamics 365 CE.

Follow the below steps.

Step 1. Click on the below link to open the Microsoft 365 admin center using your existing Dynamics 365 CE credentials.

Microsoft 365 admin center

Step 2. Expand Teams & groups and Click on Shared mailboxes.

Step 3. Click on Add a shared mailbox.

Step 4. Provide Name, and unique Email address and choose the required Domain.

Click on Save Changes.

This will take a couple of minutes to create the shared mailbox.

Once the mailbox is ready, you can see the below message.

Step 5. Click on Add members to your shared mailbox.

Step 6. Click on Add members.

Step 7. Search for the required members, select them, and click on Add.

Saving is in progress.

Once saved, you can see the below message.

If you still want to add members, you can click on Add Members.

Step 8. Click on X to close the window.

Step 9. Click on Refresh to see your shared mailbox.

Step 10. Click on the below link to open the Power Platform admin center.

https://aka.ms/ppac

Step 11. Click on Manage, Click on Environments, and click on the required environment.

Step 12. Click on Settings.

Step 13. Expand Business and Click on Queues.

Step 14. Click on NEW to create a new queue.

Step 15. Provide the below information and click on Save.

Name	DoNotReply
Type	Public
Incoming Email	Provide the email address configured in Step 9
Description	Provide some description
Convert Incoming Email To Activities	All email messages

Step 16. Once the queue is saved, Mailbox will be created in the background, and it will be set in the Mailbox field in the Queue.

Click on the DoNotReply mailbox.

Step 17. Click on Approve Email.

Step 18. Click on OK.

Step 19. Click on Test & Enable Mailbox.

Step 20. Click on OK.

It will take some time to Test and Enable the Mailbox.

You can refresh the page to check the status and once it is enabled, you can see the Incoming Email Status and Outgoing Email Status as Success.

Step 21. Now open any contact record in the Model-driven app and click on the + icon and click on Email.

Step 22. Set the From field to DoNotReply queue that you created in Step 16.

Also, provide the Subject and Body in the email and click on Send.

Email activity was created successfully.

Email will be delivered to the Contact’s Email address.

Hope you had followed all the steps and configured the Shared Emailbox in Dynamics 365 CE and sent the email from Queue.

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