How To Create Shared Mailboxes In Office 365

Today, I am writing about how to create shared mailboxes in Office 365. Shared mailboxes are helpful for a group of people in a corporation to monitor and send emails from a common account - for example, info@spsolutions.com or support@spsolutions.com. When we send the group replies to a message sent to the shared mailbox, the email looks like it was sent by the shared mailbox, not from the individual user.

  • Sign into Office 365 page with your account.

  • Go to Admin homepage and select the Admin tile, as shown below.

  • It will take us to the Admin center. Here, we need to select "Exchange" menu from left side admin center options.

  • Once we select the option, it will take us to the "Exchange admin center" page.

  • Here, we will find many options available in the left side pane. Select "recipients" then "shared" tab on the top of the page.

  • Now, on the above page, we need to select "+" button to create a shared mailbox.

  • We will get "new shared mailbox" wizard for creating new shared mailbox.

Feed below details on the available page

  • Display Name
    Assigned name which will display as shared.

  • Email address
    Enter the email address for the shared mailbox. It's required. Just enter the email address name and select domain from available dropdown.

  • Users
    It will provide us details about which user can send and view created shared mailbox.

  • Once you are all done, click on "Save" button and wait till it gets created.

  • We will verify the same shared mailbox with assigned username which can view and send email.

  • Open Outlook and change the email account to created mailbox and send a test mail.

Use the "Exchange Management Shell" to create a shared mailbox. Users who are members of the security group will be granted the permissions to the mailbox.

New-Mailbox -Shared -Name "Test" -DisplayName "Test" -Alias Sales | Set-Mailbox -GrantSendOnBehalfTo psp | Add-MailboxPermission -User psp -AccessRights FullAccess -InheritanceType All

Thanks.

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