In this session, we will be giving a walkthrough on the Copilot in Customer Service.

When we enable the Copilot features, agents can do the following actions in the Customer Service workspace app:

  • Respond to questions
  • Compose an email
  • Draft a chat response
  • Summarize a case and conversation
  • Enable Copilot case and conversation summaries
  • Enable Copilot help pane
  • Display Copilot case summary on custom case forms

Microsoft Copilot in Business Application
Feb 22 2024

C# Corner Live

In this episode, you will learn about Microsoft Copilot in Business Application.