Set the Default Name for Connected Chats in Dynamics 365

As an administrator, you can set the chat title to be used as the record title by default. Users can later change the title if they want.

1. In the Sales Hub app, select the Change area in the lower-left corner, and then select App Settings.

2. Under General Settings, select Chat and collaborate.

3. Under Connect chats to Dynamics 365 records, select the record type (for example, Lead).

4. In the settings panel, turn on the Auto-name chats toggle.

5. Click On Save.

Thanks.!!