Email Ticketing System.

Tk Mahanta

7y2.5k.NET

How to create Ticketing System using Email.

Suppose some one send mail to our support email then Auto reply mail send to the Customer with Ticket ID:

It is only Email to Email Ticketing System.I want this in Open Source.

Kindly Help me on This..

4 Replies

Know the answer? Post it — somebody with the same question will find it here.

Tk Mahanta7y ago
How to get Automatic reply from my email [email protected] with Ticket ID.
I also Checked osTicket Opensource but it is not free services.
I want completly free and Open Source.
Rajeesh Menoth7y ago
Hi,

Go with window service or please check the following article for email sending and other related stuff.

Reference :

https://www.c-sharpcorner.com/Resources/3958/osticket-opensource-support-ticket-system.aspx

https://stackoverflow.com/questions/4790241/looking-for-a-c-sharp-ticketing-system-frontend-helpdesk-that-i-could-customiz

https://www.c-sharpcorner.com/UploadFile/2a6dc5/how-to-send-a-email-using-Asp-Net-C-Sharp/
Tk Mahanta7y ago
If any SMTP or any other option is Available then Just Share the Link or Idea
I want email reply like Customer Care.
Suppose we send any mail to customer care Department the we get email from customer care with Ticket ID

Ex-
Thanks for reaching out to us. Your request has been received and a support ticket has been created (Ticket ID: 169336) - a team member will review the request and respond at the earliest.
Jenith Thakkar7y ago
Create a Windows Service or Self host wcf and do code to check if is there any mail available if available then create a method to reply that mail
just for reference check this
http://blog.ipointsystems.com/2018/july/sending-mails-with-c