As an Application Support Engineer, you will play a pivotal role in ensuring the seamless functioning of critical business systems by identifying and resolving issues using Microsoft System Center Operations Manager (SCOM). You'll leverage your expertise to troubleshoot, monitor, and maintain system performance, collaborating with cross-functional teams to deliver effective solutions. This position offers an opportunity to apply your technical skills in a dynamic environment, contributing to the stability and efficiency of vital business operations.
Key Responsibilities
- Provide technical support for critical business systems using Microsoft System Center Operations Manager (SCOM).
- Troubleshoot and resolve issues related to system performance, availability, and capacity.
- Monitor system health and performance, proactively identifying potential issues and implementing corrective actions.
- Collaborate with cross-functional teams to ensure timely issue resolution and effective communication with stakeholders.
- Maintain system documentation and knowledge base, ensuring accuracy and completeness.
Professional & Technical Skills
- Must-Have Skills. Proficiency in Microsoft System Center Operations Manager (SCOM).
- Good-to-Have Skills. Experience in PowerShell scripting, Azure, and AWS.
- Strong understanding of ITIL processes and best practices.
- Experience in troubleshooting and resolving issues related to system performance, availability, and capacity.
- Proficient in monitoring system health and performance using SCOM.
- Excellent communication and collaboration skills.
Additional Information
- Minimum of 7.5 years of experience in Microsoft System Center Operations Manager (SCOM) is required.
- Ideal candidates will possess a strong educational background in computer science, information technology, or related fields.
- This position is based at our Noida office.
- Educational Qualification: Bachelor of Engineering (BE) in Computer Science, Information Technology, or related field.
This role offers an exciting opportunity for experienced professionals to utilize their technical expertise to ensure the reliability and efficiency of critical business systems. If you thrive in a fast-paced environment and enjoy problem-solving, we encourage you to apply.