At PhonePe, we believe in creating an environment where you can thrive every day. We empower our employees to do their best work and trust them to make the right decisions. From day one, you'll own your projects and have the opportunity to collaborate with some of the brightest minds in the industry. If you're passionate about technology, impacting millions of lives, and driving change with purpose and speed, PhonePe is the place for you.
Join as a CX Quality Specialist
We're looking for passionate individuals to join our team as CX Quality Specialists. In this role, you'll play a vital part in transforming PhonePe's customer experience and operations. Your primary goal will be to ensure best-in-class quality in customer experience at scale. Here's what you'll be responsible for.
- Implementing Quality Assurance/Quality Management programs
- Conducting Quality audits and driving continuous improvement
- Coaching and mentoring support representatives for excellence
- Driving change management and knowledge transfer across teams
- Deriving actionable insights for process improvement
- Collaborating with stakeholders to enhance effectiveness and efficiency
Benefits of Joining PhonePe
- Insurance Benefits. Medical, Critical Illness, Accidental, and Life Insurance
- Wellness Program. Employee Assistance, Onsite Medical Center, Emergency Support
- Parental Support. Maternity, Paternity, Adoption Assistance, Day-care Support
- Mobility Benefits. Relocation Support, Travel Policy
- Retirement Benefits. PF Contribution, Gratuity, NPS, Leave Encashment
- Other Benefits. Higher Education Assistance, Car Lease, Salary Advance
Life at PhonePe
Working at PhonePe isn't just about the perks; it's about the people, the culture, and the opportunity to make a real impact. Join us, and you'll be part of a team that thrives on creativity, innovation, and collaboration. Your role at PhonePe goes beyond a job description; it's a chance to shape the future of digital finance in India.