Job Title. AWS Support Engineer - Analytics (Job ID: A2466261)
Company. Amazon Web Services India Private Limited
Description
Introduction
Amazon Web Services (AWS) is the global leader and technology pioneer in the Cloud business. As a member of the AWS Support team in Amazon Web Services India, you will play a key role in assisting a global list of companies and developers leveraging a growing set of services and features to run their mission-critical applications. As a Cloud Support Engineer, you will be the 'Cloud Ambassador,' providing customers with the necessary tools and tactics to maximize their product and support investment.
Key Job Responsibilities
Customer Support
- Solve customer cases through various channels, including telephone, email, and web/live chat.
- Apply advanced troubleshooting techniques to deliver tailored solutions and drive customer interactions.
- Coach/mentor new hires and develop training programs.
- Partner with development teams on complex issues and contact deflection initiatives.
- Participate in new hiring, write tools/scripts, and work on process improvement initiatives.
- Collaborate with global AWS standards, practices, and policies.
Career Development
- Opportunities for advancement across the organization to help meet career goals.
- Training programs to develop skills required for success in the role.
Travel
Support engineers interested in travel have presented training or participated in focused summits across sites or specific AWS events.
Day in the Life
- Learn and use groundbreaking technologies.
- Apply advanced troubleshooting techniques to provide unique solutions.
- Interact with leading engineers globally.
- Partner with Amazon teams in India to reproduce and resolve customer issues.
- Provide feedback to internal teams on improving services.
- Drive customer communication during critical events.
- Work on projects improving support processes and technical support experience.
- Write tutorials, how-to videos, and technical articles for the developer community.
- Work on critical, complex customer problems spanning multiple AWS services.
Locations
Bangalore, KA, IND
Basic Qualifications
- Bachelor’s degree OR equivalent experience in a technical position.
- Minimum of 2+ years of experience in a relevant technical position.
- Exposure to Database Fundamentals and General Troubleshooting.
- Experience in Business Analytics application, support, and troubleshooting.
- Experience with System Administration and troubleshooting with Linux or Microsoft Windows Server.
- Experience with Networking and troubleshooting.
Preferred Qualifications
- Experience in a customer support environment.
- Familiarity with data warehousing and ETL processes.
- Understanding of Cloud Computing concepts.
- Experience scripting or developing in at least one of Python, R, Ruby, GO, Java, .NET (C#), and JavaScript.
- Expertise in Data warehousing or search services (Elasticsearch, Solr) or streaming services (Kafka, Kinesis).
- Company - Amazon Web Services India Private Limited
Job ID: A2466261
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.