Join one of the fastest-growing teams within Microsoft Azure Engineering and become part of the Azure Customer Experience Team (Azure CXP). We are seeking a customer-obsessed Customer Engineer for our Advanced Cloud Engineering & Supportability team in Dublin, Ireland. If you are passionate about cloud computing, excel in solving complex technical problems, and thrive in improving customer experience, then we want you on our team!

Responsibilities

• Provide exceptional support to Azure customers through Microsoft Q&A, resolving a variety of support incidents ranging from basic inquiries to critical and complex technical issues in a 24x5 global support delivery team.
• Deep dive into Azure services (at least level 200-300) to actively seek solutions to customer needs and communicate trends to leadership.
• Advocate for our customers by representing their issues to engineering teams and driving innovative solutions to resolve their issues, ultimately turning Azure customers into Azure fans.
• Share support insights and recommendations with customers and field teams to prevent a repetition of similar issues.
• Collaborate with Azure engineering teams to deliver solutions and new capabilities for our customers' most critical Azure deployments.
• Apply an engineering mindset to eliminate top issues impacting customer experience across large sets of customers, partnering with engineering teams to improve the Azure platform.
• Build and update Azure product documentation to assist customers in delivering solutions on Azure.
• Partner with Support Tooling teams to ensure support engineers have parity with Azure commercial cloud.

Qualifications

• Good understanding of cloud computing technologies across Windows and/or Linux, with hands-on experience in Infrastructure and Monitoring, Identity, and Security domains.

Nice To Have Skills

• Designing, documenting, and implementing Active Directory & Microsoft Entra for customer environments, including consolidation and migrations.
• Experience with Azure Active Directory/Microsoft Entra, O365, and synchronization of entities between On-Premise and Cloud Directories.
• Familiarity with Azure AD application development models.
• Knowledge of Access Management technologies such as MFA, Conditional Access, Device, and application management.
• Authentication Protocols (Kerberos, PKI, OAuth, SSO, SAML, etc.).
• Experience with developing and troubleshooting authentication issues on Azure AD registered applications.
• Familiarity with Auth protocols like OpenID Connect, OAuth, SAML, WS-Fed, Kerberos, etc.
• Knowledge of troubleshooting issues related to Azure AD, ADFS, MFA, conditional access, Application proxy, etc.
• Experience supporting Microsoft Identity technologies in enterprise IT environments.
• Development experience of applications desirable using MSAL or similar authentication libraries and technologies.
• Experience troubleshooting developer-related issues with HTTP debugging tools like Fiddler.

#AzCXP

Microsoft is an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, please read more about requesting accommodations.