Amazon Human Labeled Data (HLD) organization plays a crucial role in enhancing the search experience for customers by delivering high-quality data annotation. The Data Associate I (Japanese) will support this mission by providing accurate and timely data annotations, which help improve AI/ML models that drive Amazon’s search services.
Key Responsibilities
- Data Annotation. Provide high-quality data annotation for various workflows, ensuring compliance with guidelines.
- Performance Metrics. Meet business metrics and goals related to SLA, production, and quality targets.
- Record Keeping. Maintain day-to-day records by updating trackers or workflow tools as necessary.
- Process Adherence. Follow SOPs and manager’s instructions to ensure output is compliant with quality standards.
- Operational Excellence. Contribute ideas for project improvement and operational excellence.
- Stakeholder Communication. Provide timely responses to stakeholders and raise issues that may impact core deliverables.
- Data Analysis. Analyze data, identify trends/patterns, and recommend rules based on these observations.
- Sensitive Content Handling. Work with potentially sensitive content, including adult, religious, and offensive material.
- Troubleshooting. Conduct root cause analysis and troubleshoot process-related issues as needed.
Basic Qualifications
- Educational Background. Graduate or equivalent.
- Language Proficiency. Proficiency in Japanese (verbal, written, reading, and comprehension) at N3 Level. Good English language skills (verbal, written, reading, and comprehension).
- Skills. Strong analytical and communication skills.
- Customer Focus. Passion for delivering a positive customer experience and maintaining composure in challenging situations.
- Goal-Oriented. Ability to complete challenging assignments within defined SLA.
Preferred Qualifications
- Excel Knowledge. Basic level of proficiency in Excel.
- E-commerce Familiarity. Understanding of the online retail (e-commerce) industry.
Why Amazon?
- Innovative Environment. Work with a team dedicated to enhancing the customer search experience through high-quality data.
- Growth Opportunities. Contribute to operational excellence and project improvement.
- Diverse Work. Handle a variety of tasks and work with potentially sensitive content, gaining diverse experience.
Apply Now to be a part of Amazon's dynamic team and contribute to improving AI/ML-driven search experiences for millions of customers!