As a Digital Product Analyst at Gartner, you will play a pivotal role in supporting key products and technology initiatives. Based in Gurgaon, you'll collaborate closely with cross-functional teams to drive and execute initiatives that enhance service delivery and client retention.
Key Responsibilities
- Translate product priorities into actionable insights by understanding user journeys, behaviors, needs, and pain points.
- Manage end-to-end delivery processes from use case identification and user story creation to acceptance, validation, and go-live.
- Collaborate with internal business teams to gather and prioritize analytic requirements, and communicate data models for IT enhancements.
- Effectively communicate complex product issues to diverse audiences and leadership levels.
- Develop a deep understanding of various data structures, sources, and tools to guide the development of service analytics and reporting systems, including data visualization and business intelligence.
- Analyze systematic data to identify opportunities for improving service productivity and efficiency, benchmarking historical trends.
- Provide service teams with access to relevant data, reports, and dashboards to optimize territory management and enhance client engagement and retention.
- Drive continuous improvement in analysis and reporting processes through automation and migration to self-serve platforms.
- Enhance data analysis capabilities to interpret large datasets and present findings in visually compelling ways to facilitate data-driven decision-making.
Skills and Qualifications
- Bachelor’s degree required; Master’s or advanced degree preferred.
- 0-2 years of experience in business intelligence, building data sets, reports, and dashboards.
- Familiarity with BI landscape and emerging tools supporting descriptive to perspective analytics.
- Strong analytical skills with the ability to solve complex problems.
- Proficiency in Excel and SQL; knowledge of Salesforce reporting/Tableau CRM and AAS is a plus.
- Agile mindset with the ability to anticipate needs, respond to change, and manage multiple projects simultaneously.
- Excellent interpersonal and relationship-building skills; ability to influence decisions and gain consensus.
- Strong time and project management skills, prioritizing projects to maximize business impact.
- Ability to collaborate effectively in a highly dynamic, cross-functional environment.
Why Join Us
At Gartner, you'll be part of a collaborative, positive culture where your contributions are valued and growth opportunities abound. We offer competitive compensation, performance-based bonuses, and a hybrid work environment that fosters flexibility and professional development.
About Gartner
Gartner, Inc. (NYSE: IT) provides objective insights and advice to enterprise leaders worldwide, helping them navigate critical business decisions. With a global presence and a commitment to inclusivity, Gartner offers a rewarding environment where intellectual curiosity and impactful work thrive.
Equal Opportunity Employer
Gartner is committed to diversity, equity, and inclusion, providing equal employment opportunities to all qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, veteran status, or any other legally protected status.
Apply. Interested candidates may share their profiles to the provided email address or apply through the Gartner career portal.