We are seeking a talented individual to join Ericsson as a Technical Authority Expert specializing in IP Multivendor Switch & Router technologies. This pivotal role is part of our Managed Services department, directly contributing to Ericsson Operations Engine projects. You will leverage your specialist knowledge to drive the lifecycle of projects across Create, Sustain, and Evolve stages.
What You Will Do
- Actively supervise ITSM Ticket queues to maintain MTTR.
- Utilize analytical skills for logical thinking, problem-solving, and handling assignments.
- Identify root causes of Incidents (P2/P3/P4) and recommend resolution actions, including Root Cause Analysis (RCA).
- Serve as the primary support contact for alarm/event/KPI related issues.
- Collaborate closely with Field Teams on hardware failures and other field activities.
- Ensure timely service restoration to maintain high Service Level Agreement (SLA) compliance.
- Proactively detect potential failures to ensure incident avoidance.
- Conduct node health checks, backups, and troubleshoot identified deviations.
- Share details for MIR (Major Incident Reports) and CSR (Customer Support Requests) with respective teams.
- Demonstrate end-to-end network understanding.
The Skills You Bring
- Strong knowledge in IP Networking Protocols (OSPF, ISIS, MPLS, LDP, L2VPN, L3VPN, BFD).
- Understanding of Switching technologies (VLAN, STP, RSTP, MSTP, VRRP, HSRP).
- Telecom knowledge (2G, 3G, 4G Service Flow & Interfaces).
- Product/Vendor expertise in at least two among Ericsson, Nokia, Cisco, Juniper, Huawei, F5.
- Excellent communication and troubleshooting skills.
- 5-8 years of relevant experience in the IP Domain.
Why Join Ericsson?
At Ericsson, you’ll have the opportunity to push the boundaries of technology and create innovative solutions to global challenges. You’ll work alongside a diverse team of innovators dedicated to shaping the future.
Ericsson is committed to diversity and inclusion, driving innovation through collaboration among people with different experiences. We encourage applicants from all backgrounds to join us and realize their full potential.