We are seeking a dedicated and experienced individual to join our team as a New Business Associate. The ideal candidate will have prior experience in handling new business transactions and a strong understanding of standard operating procedures. Your primary responsibility will be to ensure efficient processing of transactions while adhering to service level agreement (SLA) metrics and maintaining high-quality standards.
Key Responsibilities
- Transaction Processing. Execute new business transactions in accordance with established standard operating procedures available on our client's learning management system.
- SLA Compliance. Meet assigned targets and performance metrics outlined in the SLA to ensure timely and accurate processing of transactions.
- Quality Assurance. Ensure the quality of transactions meets the predefined standards outlined in the SLA metrics. Conduct regular quality checks to maintain high standards of accuracy and efficiency.
- Data Reporting. Provide relevant data and reports to supervisors on a daily basis to track performance metrics and identify areas for improvement.
Preferred Qualifications
- Prior experience in new business processing or similar roles is highly preferred.
- Familiarity with standard operating procedures and SLA metrics.
- Strong attention to detail and ability to maintain accuracy while working with large volumes of data.
- Excellent communication skills, both verbal and written.
- Proficiency in using computer systems and software for data entry and reporting.
How to Apply
If you meet the qualifications and are interested in joining our team, please submit your resume and a cover letter outlining your relevant experience and why you are the ideal candidate for this position. We look forward to reviewing your application.