Join us in a strategic role that directly impacts customer experience, laying the foundation for exceptional interactions with our support organization. You'll leverage extensive data analysis and customer insights to design efficient processes and drive top-tier experiences.
Expectations
- Dive deep into data to identify process improvement opportunities.
- Craft effective automation/manual process flows, prioritizing exceptional customer experience.
- Collaborate across teams to drive stakeholder engagement and surface customer pain points.
- Take end-to-end accountability for process flows and conversational content, ensuring a seamless user experience.
- Craft compelling content for our Indus App Store, focusing on both consumers and developers.
- Own all help center content, providing clear and accurate information to end-users.
- Design innovative content for chatbots, elevating customer interaction to new heights.
Skills Required
- Customer-centric mindset, prioritizing user satisfaction.
- Exceptional communication skills, both verbal and written.
- Strong data analysis and problem-solving abilities.
- Prioritization and execution prowess.
- Collaboration and interpersonal skills.
Qualifications
- 2 years of experience in content writing and consumer internet products/apps.
- Deep understanding of customer psychology and narrative skills.
- Proficiency in Microsoft Excel, PowerPoint, Word, and Content Management Systems.
- Experience in customer experience teams is advantageous.
Our Vision
At PhonePe, our vision is simple yet profound - to empower every Indian with equal opportunities for progress. We believe in unlocking the flow of money and access to essential services, catalyzing growth and prosperity for all.
Benefits
Joining PhonePe comes with a plethora of benefits, including comprehensive insurance coverage, wellness programs, parental support, mobility benefits, retirement benefits, and more. We believe in taking care of our employees, ensuring their well-being and professional growth.
Life at PhonePe
Working at PhonePe is not just a job, it's a fulfilling journey. With great people, a creative work environment, and opportunities for personal and professional development, PhonePe offers a rewarding experience like no other.
Join Us
If you're passionate about making a difference, thrive in a dynamic environment, and are eager to contribute to India's digital revolution, we invite you to be part of the PhonePe family. Together, let's shape the future of finance and empower millions across the nation.
Learn More
Explore more about life at PhonePe and stay updated with our latest news on our blog. Join us in our mission to transform lives and create a more inclusive financial ecosystem for all.