As a Senior Network Engineer within the Infrastructure Reliability Engineering - Network Services team at Visa, you will play a pivotal role in managing and enhancing Visa's global network infrastructure. Working closely with cross-functional teams, you will troubleshoot complex network issues, deploy client solutions, and lead projects aimed at optimizing network performance. This position offers an opportunity to work with cutting-edge technologies, drive innovation, and contribute to Visa's mission of uplifting everyone, everywhere.
Responsibilities
- Advanced Troubleshooting. Identify and resolve complex second-level network issues, serve as an escalation point for operational teams, and coordinate resources as needed.
- Network Management. Respond to and resolve IP network issues within defined severity level agreements, ensuring minimal impact on global communications.
- Solution Deployment. Deploy client solutions and implement network designs in accordance with change management processes.
- Collaboration. Collaborate with Network Engineering, Network Tools, and application/systems teams to manage and troubleshoot network connectivity.
- Root Cause Analysis. Participate in problem resolution and root-cause analysis, driving continuous improvement in network operations.
- Documentation. Create and maintain operational runbooks, conduct internal technical briefings, and provide training for operational teams.
- Project Management. Lead or participate in projects introduced by the engineering team, ensuring timely completion and adherence to documentation standards.
- Communication. Communicate effectively with technical and non-technical stakeholders, providing updates on outages, service interruptions, and resolution.
- Shift Duties. Perform weekend shift duties on a rotational basis, ensuring 24x7 support coverage.
Qualifications
Basic Qualifications
- Bachelor's degree in engineering, computer science, or related field, or equivalent professional experience.
- Minimum of 2 years of relevant work experience with a Bachelor's degree or 5+ years of relevant work experience without a degree.
Preferred Qualifications
- CCNP certification is mandatory; ITIL certification is preferred.
- Proficiency in routing protocols (TCP/IP, MPLS, BGP, EIGRP, OSPF), network packet analysis tools (Wireshark), and network management tools (SolarWinds, Netbrain, NetScout).
- Experience with network automation (Ansible, Python), cloud technologies (AWS, Kubernetes), SDN technologies (Versa SDWAN), and CDN providers (Cloudflare, Akamai).
- Strong analytical skills, problem-solving abilities, and excellent written and verbal communication skills.
- Ability to work independently, prioritize tasks effectively, and meet deadlines in a fast-paced environment.
Additional Information
Visa is an equal-opportunity employer committed to diversity and inclusion in the workplace. We welcome applicants from all backgrounds and strive to create an environment where everyone can thrive. Qualified candidates will be considered for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.
Join Visa today and be part of a dynamic team driving innovation in the payments industry. Your contributions will help shape the future of global commerce, making a positive impact on individuals, businesses, and economies worldwide.