Cornerstone OnDemand is seeking a dedicated Principal IT Operations Engineer specializing in Endpoint Management. This remote position will play a crucial role in supporting and advancing our global corporate computing environment. As part of a dynamic global support team, you'll leverage modern technology and tools to enhance user experience and operational efficiency.
Key Responsibilities
- System Support. Provide comprehensive support for Mac and Windows devices, including hardware, software, network, and management tools. Act as Tier 3 support for both platforms.
- Endpoint Management. Define and implement modern strategies for endpoint management, including security best practices and automation of processes.
- Mac OS Expertise. Manage macOS imaging, leveraging tools like Recon, Composer, and Admin. Ensure enterprise-ready macOS images are secure and optimized.
- Microsoft Intune. Implement zero-touch provisioning via Autopilot, manage policies, and handle mobile management and analytics using MSGraph and log analytics.
- Active Directory and Azure AD. Utilize strong knowledge of AD and Azure AD for effective administration and management.
- Application Packaging. Package custom and third-party applications using tools like Flexera Admin Studio and PSADT.
- Scripting and Automation. Develop and deploy advanced PowerShell scripts for management and automation tasks.
- Desktop and Mobile Device Management. Administer endpoint least privilege tools like Beyond Trust and manage Apple, Android, and other mobile devices via APP/MDM.
Required Skills and Qualifications
- Bachelor’s degree in Computer Science or a related field.
- 7+ years of experience in Windows and/or End User Device Engineering, including administration of Office 365 applications.
- 3+ years as a Mac Engineer with proficiency in JAMF.
- Expertise in endpoint management tools such as JAMF and Intune, with a focus on vulnerability management and application updates.
- Experience with OS hardening per NIST 800-171 requirements.
- Strong scripting skills (PowerShell, Python, Bash) for automation.
- Familiarity with IT security standards and certifications (e.g., HIPAA, FedRAMP, SOC II).
- Excellent communication skills and ability to collaborate effectively across technical and non-technical teams.
Why Join Us
At Cornerstone OnDemand, we're committed to empowering people, businesses, and communities through innovative technology and a supportive, inclusive culture. We champion customer success, value teamwork, and encourage continuous innovation. Join us in making a global impact while enjoying the flexibility of a remote work environment.