We are seeking an experienced Senior Manager to lead our Digital Adoption team within Technology Enablement. In this role, you will oversee content creation, process improvement, and learning strategy to drive best-in-class technical learning for our Sales, Customer Success, and Global Operations organizations. Your focus will include leading a team responsible for tool productivity learning opportunities, managing on-demand resources and documentation, and developing in-tool user support. Additionally, you will develop and manage the strategy for our Learning Enablement ecosystem to ensure our teams have the resources needed for success.
Responsibilities
- Lead, coach, and inspire a high-performing team of learning professionals, providing oversight and direction aligned with business goals.
- Drive mastery of new technology for GBO through best-in-class training, learning, and content creation.
- Spearhead the creation, development, and execution of the GTME Learning Enablement ecosystem, ensuring consistent, industry-leading learning experiences for all of GBO.
- Represent Digital Adoption and Technology Enablement in executive conversations to drive strategy and associated impact forward.
- Support and champion internal change management processes to drive continuous learning experience improvement.
- Provide thought leadership on learning experience design for adoption of complex technologies.
- Demonstrate ongoing agility, humility, and a growth mindset to identify program improvements and execute necessary operations.
- Drive utilization of evaluation and performance data to support data-driven learning solutions, designing new metrics and enhancing existing metrics to support the future state of learning.
- Experiment with and successfully implement new methods and modes of learning that build upon academic and industrial best practices.
Qualifications
Basic Qualifications
- Bachelor's degree in Business, Information Technology, or related field of study.
- 4+ years of experience leading learning teams and developing individual contributors at all levels of experience.
- 7+ years of experience driving learning solutions for fast-paced, complex global companies with multiple stakeholders.
- Prior experience leading technical learning for global Sales, Support, and Operations teams.
Preferred Qualifications
- Proven ability to set strategy, craft a roadmap, and drive execution and implementation of solutions.
- Deep knowledge of adult learning and related tool suites used to develop solutions, ideally in hybrid learning environments.
- Experience developing and delivering creative and innovative training solutions that scale across multiple functions and geographies.
- Strong consultative skills and ability to simplify complex problems.
- Master's degree in Learning Technology, Adult Learning, Business Administration, or related field.
Suggested Skills
- Technical learning
- Team management
- Content creation
- Learning strategy
- Stakeholder management
Additional Information
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