As a ServiceNow Lead/Specialist Developer, you will play a pivotal role in understanding customer business needs and translating them into technical solutions on the ServiceNow platform. Your expertise will drive the design and implementation of innovative ServiceNow solutions tailored to our customers' requirements.
Experience. 5-10 Years
Key Responsibilities
- Customer Needs Assessment. Understand and decipher customer business needs for technical development in ServiceNow.
- Solution Design. Specialize in designing ServiceNow solutions based on customer requirements.
- Effort Estimation & Methodology. Provide scope, effort estimates, and suggest development methodologies for ServiceNow solutions.
- User Story Creation. Create user stories or work breakdown structures for technical team deliverables.
- Work Tracking & Reporting. Track work items and report progress to stakeholders.
- Escalation Handling. Manage escalations from team members and project stakeholders.
- Requirement Gathering. Conduct requirement gathering for ServiceNow implementations.
- Technical Documentation. Design Technical (LLD) Design Documents, Training Documents, etc.
- Technical Reviews & Training. Conduct technical reviews and end-user training sessions.
- Configuration Expertise. Configure IT Service Management (Incident, Problem, Change, Release Management, Service Request, Service Portal, Service Catalog, Asset, and User Setup).
- Development Expertise. Strong development experience in ServiceNow (REST/SOAP Webservices, JavaScript, etc.).
- CMDB & Asset Management. Configure CMDB, Asset Management, and orchestrations for software distribution.
- ITBM Setup. Set up ServiceNow ITBM – Project, Portfolio, Demand, Resource, and Finance.
- Reporting & Analytics. Design ServiceNow reports and set up performance analytics.
- Custom Integrations. Create custom processes, 3rd party integrations, and custom applications.
- Best Practices. Demonstrate awareness of best practices in ServiceNow implementation.
- Team Management. Ability to work, lead, and manage a global team.
- Project Management. Experience in project management, understanding contracts, and leading project delivery.
- Stakeholder Coordination. Coordinate with both customer and internal stakeholders to deliver projects on time, within scope, and within budget.
- Problem Solving. Exhibit strong problem-solving and troubleshooting skills with mature judgment.
- Communication Skills. Excellent English communication skills to effectively interact with team members and customers.
- ServiceNow Upgrades. Knowledge of ServiceNow upgrades, cloning, and working with the ServiceNow HI support team.
- Integration Setup. Experience in setting up ServiceNow integration (LDAP/SSO, Email, Chat, etc.).
- Domain Separation. Experience & knowledge of domain separation implementation.
- Data Segregation. Expertise in data segregation.
Preferred Certifications
- ServiceNow Implementation Certified
- ITIL V3 Foundation Certified
Good to Have Certifications
- Certified Scrum Master
Join us at Birlasoft and leverage your ServiceNow expertise to drive impactful digital transformations for our clients. Apply now to become part of a dynamic team where technology meets purpose!