By joining our team, you’ll work alongside data scientists, energy experts, skilled salespeople, and thought leaders from various backgrounds. Together, we’re redefining the future of software and energy through progressive, inclusive solutions.
Roles & Responsibilities
- Develop and implement operational strategies to drive efficiency and productivity.
- Manage and supervise a team, ensuring effective performance and development.
- Analyze and improve processes to enhance operational efficiency.
- Identify and resolve operational issues promptly.
- Ensure Service Level Agreements (SLAs) are met with accuracy and timeliness.
- Provide actionable feedback to refine and improve processes.
- Systematically tackle issues to achieve optimal solutions in a timely manner.
Professional Qualifications
- 3-5 years of experience in technical support for B2B SaaS products.
- Proven experience in customer service, technical support, and troubleshooting.
- Demonstrated track record of driving operational excellence and process improvements.
- Exceptional communication and interpersonal skills.
- Positive attitude with strong people skills.
- Ability to multitask and work effectively under pressure.
- Proficiency in Microsoft Office Suite and operational management tools (e.g., JIRA, Salesforce, NetSuite).
- Strong team player with the ability to independently manage workload.
Ideal Candidate
The ideal candidate will possess strong leadership abilities, excellent communication skills, and a deep understanding of operational and business processes. A proven ability to manage teams effectively and drive process improvements is essential.
Equal Opportunity Employer
Stem, Inc. is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We do not discriminate against any employee or applicant based on race, color, sex, pregnancy, religion, national origin, ethnicity, citizenship, sexual orientation, gender identity, age, marital status, disability, genetic information, military status, protected veteran status, or any other factor protected by applicable federal, state, or local laws.