What is the future for a person working in support role?

Monica Sridar

I am working for a MNC for 2.8 years now. My role is basically support and application maintenance which includes only server restarts and monitoring. I did work on enhancements in the application using java, although I did not gain much of programming knowledge. Now I am looking for better paying jobs, work in a technology and gain hands-on experience in it. But I am afraid I will not get into a job with whatever job I am doing and the self learnt courses. Can anyone suggest me what is a good approach in learning any technology? Do I have to mention I worked in a support role when I go for a new job or hide it?

2 Replies

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Pradeep Sahoo10y ago
Learn and increase your knowledge on the trending up skills . That is the only way to get a better job . There is no substitute to hard work so work on the new skills , develop POC at home , learn new articles, issues in online forums . No one will stop you in learning new things if you are really interested .... learn and enjoy :)
Manas Mohapatra10y ago
Support work is not that much bad but you will get less exposure to work technologies.
Because it is already developed and you are maintaining it. But if your project design is good and domain(financial, Insurance, Telecom etc..) specific then you will get more knowledge.
Coming to your point that to know about more technology.

First decide what are the technologies is trending now in JAVA - collect them. Here are some options to learn about technology:

Option 1: As you are working in MNC, you will always have internal traings. So try to attend those trainings which will helpful for you.

Option 2: Be a self learner. Now-a-days many online materials, articles and videos available in internent. Read it, watch it and practise it. If you have any question or doubts ask in public forums.

Option 3: If above two options are not working for you then take help from third party institute or person. You can choose one good institute near to local and go for it.
Or you take help from any friend/person who has good idea on technology.

Secondly, you are whether to mention support work in resume. Yes, you can add it in resume but make it less otherwise interviewer may not interested on you if they requirement for development project.

Hope this helps.