Microsoft Dynamics CRM good career?please help

According to my thinking definitely I say yes for this, because where ever microsoft technologies (.net, sqlserver, etc...) is used, they have to use CRM too and if you compare with SAP , i don't have answer for this

And you mentioned CRM IN question and now your saying ERP ? do you know the difference what exactly both is CRM and ERP ?

enterprise resource planning (ERP) and customer relationship management (CRM)

Microsoft Dynamics ERP comprises a group of enterprise-resource-planning products primarily geared toward midsize organizations with simple corporate structures and low-to-moderately complex production models. Microsoft Dynamics ERP includes four primary products:

Microsoft Dynamics AX (formerly Axapta) - multi-language, multi-currency enterprise resource planning (ERP) business software with global business management features for financial, human resources, and operations management as well as additional industry capabilities for retailers, professional service industries, financial-service businesses, manufacturers, and public-sector organizations
Microsoft Dynamics GP (formerly Great Plains Software) - ERP software for small and midsize businesses: helps manage financials, supply chain, and employees
Microsoft Dynamics NAV (formerly Navision) - business-management solution that helps small and mid-sized businesses manage their financials, supply chain, and people. It features multiple languages and multiple currencies.
Microsoft Dynamics SL (formerly Solomon IV) - designed for project-driven organizations in North America. Business management software that supports future business growth.

Microsoft Dynamics CRM is a customer relationship management application, sold separately, from Microsoft, that provides sales, service, and marketing capabilities. Microsoft sells Microsoft Dynamics CRM either as on-premises software or as a software-as-a-service offering called "Microsoft Dynamics CRM Online"

What is CRM?

Simply put, CRM is a system for recording and storing all information related to customer interactions.

Simply put, CRM is a system for recording and storing all information related to customer interactions. CRM systems like Salesforce and Microsoft Dynamics CRM provide a standardized method for collecting and sharing customer data and cataloging customer interactions. Since all of the data is standardized, it's easily shared throughout the business. CRM can be used by executives to create sales projections, by sales reps to maintain contact with clients, by shipping clerks to verify addresses, and by the billing department to create invoices. The goal of CRM is to provide a comprehensive store of customer data that can be used to increase sales, improve customer retention, and make customer relations more efficient.

What is ERP?

Where CRM is focused on the customer, ERP focuses on the business. ERP is a system for improving the efficiency of business processes. Like CRM, ERP allows for the rapid sharing of standardized information throughout all departments. Executives, managers, and employees all enter information into the ERP system, creating a real-time, enterprise-wide snapshot. Problems in any area will automatically create alerts in other affected areas. This allows departments to begin planning for issues before they become a problem in that department. In short, by allowing the business to focus on the data, instead of the operations, ERP provides a method for streamlining business processes across the board. Popular ERP vendors like Epicor, SAP, and Microsoft either also make CRM software, or their ERP solutions directly integrate with CRM from other vendors.

If you go for ERP go for ERP AX it has much future :)

4 Replies

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Ramesh Maruthi12y ago
Accepted answer
According to my thinking definitely I say yes for this, because where ever microsoft technologies (.net, sqlserver, etc...) is used, they have to use CRM too and if you compare with SAP , i don't have answer for this

And you mentioned CRM IN question and now your saying ERP ? do you know the difference what exactly both is CRM and ERP ?

enterprise resource planning (ERP) and customer relationship management (CRM)

Microsoft Dynamics ERP comprises a group of enterprise-resource-planning products primarily geared toward midsize organizations with simple corporate structures and low-to-moderately complex production models. Microsoft Dynamics ERP includes four primary products:

Microsoft Dynamics AX (formerly Axapta) - multi-language, multi-currency enterprise resource planning (ERP) business software with global business management features for financial, human resources, and operations management as well as additional industry capabilities for retailers, professional service industries, financial-service businesses, manufacturers, and public-sector organizations
Microsoft Dynamics GP (formerly Great Plains Software) - ERP software for small and midsize businesses: helps manage financials, supply chain, and employees
Microsoft Dynamics NAV (formerly Navision) - business-management solution that helps small and mid-sized businesses manage their financials, supply chain, and people. It features multiple languages and multiple currencies.
Microsoft Dynamics SL (formerly Solomon IV) - designed for project-driven organizations in North America. Business management software that supports future business growth.

Microsoft Dynamics CRM is a customer relationship management application, sold separately, from Microsoft, that provides sales, service, and marketing capabilities. Microsoft sells Microsoft Dynamics CRM either as on-premises software or as a software-as-a-service offering called "Microsoft Dynamics CRM Online"

What is CRM?
Simply put, CRM is a system for recording and storing all information related to customer interactions.

Simply put, CRM is a system for recording and storing all information related to customer interactions. CRM systems like Salesforce and Microsoft Dynamics CRM provide a standardized method for collecting and sharing customer data and cataloging customer interactions. Since all of the data is standardized, it's easily shared throughout the business. CRM can be used by executives to create sales projections, by sales reps to maintain contact with clients, by shipping clerks to verify addresses, and by the billing department to create invoices. The goal of CRM is to provide a comprehensive store of customer data that can be used to increase sales, improve customer retention, and make customer relations more efficient.

What is ERP?
Where CRM is focused on the customer, ERP focuses on the business. ERP is a system for improving the efficiency of business processes. Like CRM, ERP allows for the rapid sharing of standardized information throughout all departments. Executives, managers, and employees all enter information into the ERP system, creating a real-time, enterprise-wide snapshot. Problems in any area will automatically create alerts in other affected areas. This allows departments to begin planning for issues before they become a problem in that department. In short, by allowing the business to focus on the data, instead of the operations, ERP provides a method for streamlining business processes across the board. Popular ERP vendors like Epicor, SAP, and Microsoft either also make CRM software, or their ERP solutions directly integrate with CRM from other vendors.

If you go for ERP go for ERP AX it has much future :)
sree kanth12y ago
thank you so much for your reply.
i know ERP has a lot of future but the point is whether MS Dynamics is good choice or SAp ABAP in near future?

After i complete 1.5 years in MS dynamics will the market need SM dynamics professionals?
Ramesh Maruthi12y ago
Hello Sreekanth,

As you said money is not criteria for you, I don't wanna discuss on that part, but coming to CRM it's good to learn, now a days everyone is trying to implement the CRM in their companies to maintain the customer relationships in a proper way , Especially the banking sector and Retail sector are trying to implement CRM....
sree kanth12y ago
Helppppp